Fri, 31 January 2020
In a data-driven world, it can sometimes feel like building real relationships with others is impossible. Tricia O’Malley shares why that belief is less true now than it has ever been. Tricia is the Director of Client Relations and Marketing for Northwestern Mutual and has spent her career building REAL relationships with her clients, co-workers, and friends. Tricia’s background in creating strong donor relations for hospitals has helped her create a world-class client experience. Listen in as she shares her best advice for nurturing relationships in all areas of your life. You won’t want to miss her comments on how touch can help solidify budding new connections. Despite the ever-growing reach of social media and the online experience, when professionals take the time to set down the phone and make eye contact, their clients and customers feel heard and understood. Tricia builds on this idea by sharing stories about her team and how she connects and builds deeper relationships with different personality types and ages. Don’t be fooled by demographics. It doesn’t matter how similar people appear on paper, we are each our own person. Recognizing those differences and being curious about them is one of the best ways to let others know that you care and are interested in them. Building real relationships takes time and interest but is also integral to creating a thriving work environment. Tricia shares some amazing advice and pertinent “aha” moments that you won’t want to miss. Take a moment and grab a notebook. This episode is all about how you can win friends and influence people in your day-to-day life. Show Notes:
Links and Resources: Small World Wealth Management Episode Sponsor: Feel First Test |